Training and Development

We focus our training and development on key areas that are critical to delivering organisational excellence. You decide whether you want:

  • Transfer of skills and knowledge

  • Support to implement changes following training

We support individual managers and work with employee development teams.

We have a number of established courses but we also create bespoke training to match specific needs, whether that's working with groups or supporting and coaching individuals.

of topics include:

Personal Development:

  • Developing assertiveness and improving personal effectiveness
  • Presentation skills
  • Effective communication
  • Report-writing skills
  • Negotiating and influencing skills

Leadership and Team Development:

  • Leading for Excellence
  • Team-building and service planning
  • Strategy development and performance management
  • Corporate communications
  • Communicating with teams
  • Making meetings work
  • Partnership working
  • Scrutiny for Elected Members

Quality Models, tools and techniques:

  • Balanced Scorecard
  • Process mapping
  • Benchmarking
  • EFQM Excellence Model

Customer Focus:

  • Understanding your customers
  • Research, evaluation and public involvement
small group discussion

Call us to discuss your immediate needs - or email to help us predict future demand for open courses.